DOLENNI DEFNYDDIOL | USEFUL LINKS
•
Betsi Cadwaladr University Health Board
•
Llais
•
Welsh Ambulance Service Trust
Meddygfa Caerffynnon Surgery © 2026 Website designed and maintained by H G Web Designs
Polisi Cadw Recordiadau Galwadau Ffon - Call Recording
Retention Policy
At ddibenion sicrhau ansawdd, hyfforddiant a datrys anghydfodau, cedwir rhai
recordiadau o alwadau yn ddiogel am gyfnod o dri mis o ddyddiad yr alwad.
Mae'r holl recordiadau wedi'u diogelu o fewn ein systemau rhag mynediad heb
awdurdodiad, newidiadau neu golled. Os bydd claf yn dymuno cyflwyno cwyn neu
ofyn am adolygiad o sgwrs, gall ofyn am gopi o'r recordiad galwad perthnasol o fewn
y cyfnod cadw hwn o dri mis.
Unwaith mae’r cyfnod tri mis wedi dod i ben, caiff y recordiadau eu dileu'n awtomatig
ac ni ellir eu hadfer mwyach.
For quality assurance, training, and dispute resolution purposes, some call
recordings are securely retained for a period of three months from the date of the
call.
All recordings are protected within our systems against unauthorised access,
alternation, or loss. Should a patient wish to raise a complaint or request a review of
a conversation, they may request a copy of the relevant call recording within this
three-month retention period.
Once the three-month period has expired, recordings are automatically deleted and
can no longer be retrieved.
01341 422431
enquiries.w94036@wales.nhs.uk
Derbynfa / Reception: 8:00 - 18:30
Springfield Street
Dolgellau, Gwynedd
DOLENNI DEFNYDDIOL | USEFUL LINKS
•
Betsi Cadwaladr University Health Board
•
Llais
•
Welsh Ambulance Service Trust
Meddygfa Caerffynnon Surgery © 2026
Website designed and maintained by H G Web Designs
Polisi Cadw
Recordiadau Galwadau
Ffon - Call Recording
Retention Policy
At ddibenion sicrhau ansawdd, hyfforddiant a datrys
anghydfodau, cedwir rhai recordiadau o alwadau yn ddiogel
am gyfnod o dri mis o ddyddiad yr alwad.
Mae'r holl recordiadau wedi'u diogelu o fewn ein systemau
rhag mynediad heb awdurdodiad, newidiadau neu golled. Os
bydd claf yn dymuno cyflwyno cwyn neu ofyn am adolygiad o
sgwrs, gall ofyn am gopi o'r recordiad galwad perthnasol o
fewn y cyfnod cadw hwn o dri mis.
Unwaith mae’r cyfnod tri mis wedi dod i ben, caiff y
recordiadau eu dileu'n awtomatig ac ni ellir eu hadfer
mwyach.
For quality assurance, training, and dispute resolution
purposes, some call recordings are securely retained for a
period of three months from the date of the call.
All recordings are protected within our systems against
unauthorised access, alternation, or loss. Should a patient
wish to raise a complaint or request a review of a
conversation, they may request a copy of the relevant call
recording within this three-month retention period.
Once the three-month period has expired, recordings are
automatically deleted and can no longer be retrieved.
01341 422431
enquiries.w94036@wales.nhs.uk
Derbynfa / Reception: 8:00 - 18:30
Springfield Street
Dolgellau, Gwynedd
