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Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa

Caerffynnon Hydref 2025

Caerffynnon Surgery Appointment and Telephone Data

October 2025

01341 422431 enquiries.w94036@wales.nhs.uk

Derbynfa / Reception: 8:00 - 18:30

Springfield Street Dolgellau, Gwynedd

Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 2237 Galwadau ffôn a atebwyd o fewn 2 funud = 1492 E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 101 Tecstiau wedi'i anfon/derbyn = 89 Apwyntiadau gyda phob clinigwr yn y feddygfa = 1188 Apwyntiadau na fynychwyd, na cafodd ei canslo = 180 Cleifion a atgyfeiriwyd i Uwch Ofal = 147 Tystysgrifau Meddygol = 38 Eitemau meddyginiaeth a ddosberthir = 2095

Incoming telephone calls dealt with by the reception team = 2237 Telephone calls dealt with within 2 minutes = 1492 Emails received including e-consults and MHOL 101 Text sent/received = 89 Appointments with all clinicians in the practice = 1188 Patient who did not attend or cancel their appointment = 180 Patients referred to Secondary Care = 147 Medical Certificates Issues = 38

Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1819 Galwadau ffôn a atebwyd o fewn 2 funud = 1170 E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 86 Tecstiau wedi'i anfon/derbyn = 59 Apwyntiadau gyda phob clinigwr yn y feddygfa = 1112 Apwyntiadau na fynychwyd, na cafodd ei canslo = 191 Cleifion a atgyfeiriwyd i Uwch Ofal = 135 Tystysgrifau Meddygol = 44 Eitemau meddyginiaeth a ddosberthir = 2253

Incoming telephone calls dealt with by the reception team = 1819 Telephone calls dealt with within 2 minutes = 1170 Emails received including e-consults and MHOL = 86 Text sent/received = 59 Appointments with all clinicians in the practice = 1112 Patient who did not attend or cancel their appointment = 191 Patients referred to Secondary Care = 135 Medical Certificates Issues = 44 Medication items dispensed = 2253

Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa

Caerffynnon Tachwedd 2025

Caerffynnon Surgery Appointment and Telephone Data

November 2025

Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1316 Galwadau ffôn a atebwyd o fewn 2 funud = 1015 E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 116 Tecstiau wedi'i anfon/derbyn = 173 Apwyntiadau gyda phob clinigwr yn y feddygfa = 1174 Apwyntiadau na fynychwyd, na cafodd ei canslo = 203 Cleifion a atgyfeiriwyd i Uwch Ofal = 123 Tystysgrifau Meddygol = 36 Eitemau meddyginiaeth a ddosberthir = 1979

Incoming telephone calls dealt with by the reception team = 1316 Telephone calls dealt with within 2 minutes = 1015 Emails received including e-consults and MHOL = 116 Text sent/received = 173 Appointments with all clinicians in the practice = 1174 Patient who did not attend or cancel their appointment = 203 Patients referred to Secondary Care = 123 Medical Certificates Issues = 36 Medication items dispensed = 1979

Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa

Caerffynnon Rhagfyr 2025

Caerffynnon Surgery Appointment and Telephone Data

December 2025

Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa

Caerffynnon Ionawr 2026

Caerffynnon Surgery Appointment and Telephone Data

January 2026

Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 2026 Galwadau ffôn a atebwyd o fewn 2 funud = 1277 E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 140 Tecstiau wedi'i anfon/derbyn = 567 Apwyntiadau gyda phob clinigwr yn y feddygfa = 1039 Apwyntiadau na fynychwyd, na cafodd ei canslo = 199 Cleifion a atgyfeiriwyd i Uwch Ofal = 115 Tystysgrifau Meddygol = 42 Eitemau meddyginiaeth a ddosberthir = 1714

Incoming telephone calls dealt with by the reception team = 2026 Telephone calls dealt with within 2 minutes = 1277 Emails received including e-consults and MHOL 140 Text sent/received = 567 Appointments with all clinicians in the practice = 1039 Patient who did not attend or cancel their appointment = 199 Patients referred to Secondary Care = 115 Medical Certificates Issues = 42 Medication items dispensed = 1714

Message from the Practice

Like many GP practices across Wales, we are experiencing very high-volume demand alongside staff shortages. This has unfortunately led to longer waiting times on the telephone, particularly during busy periods. Our aim is to make it easier for you and your family to get the right help at the right time from the right person. To help improve this we will be using an online service for patient appointments and triage. This means you can contact us online during opening hours, a clinician will review your request and decide the safest and quickest next step, this will include advice from a clinician, a telephone call or message from a clinician or be offered a face-to-face appointment. We will update you when these changes are implemented. You can still speak to the receptionist, and the receptionists will help you complete forms either in the surgery or on the phone. Urgent problems will continue to be prioritised, and home visits will still be arranged when appropriate. This benefits you and your family with a faster response to urgent problems, reduced waiting times. Fewer unnecessary appointments, better use of the clinical team, more support for carers family and reduced travel for rural patients. We understand that change can take time to get used to and we appreciate your patience as we introduce this new system our priority remains providing safe, timely care for all our patients and we hope this new system will help us do that more effectively.

Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1911 Galwadau ffôn a atebwyd o fewn 2 funud = 1126 E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 136 Tecstiau wedi'i anfon/derbyn = 1097 Apwyntiadau gyda phob clinigwr yn y feddygfa = 1093 Apwyntiadau na fynychwyd, na cafodd ei canslo = 190 Cleifion a atgyfeiriwyd i Uwch Ofal = 103 Tystysgrifau Meddygol = 49 Eitemau meddyginiaeth a ddosberthir = 2053

Incoming telephone calls dealt with by the reception team = 1911 Telephone calls dealt with within 2 minutes = 1126 Emails received including e-consults and MHOL 136 Text sent/received = 1097 Appointments with all clinicians in the practice = 1093 Patient who did not attend or cancel their appointment = 190 Patients referred to Secondary Care = 103 Medical Certificates Issues = 49 Medication items dispensed = 2053

Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa

Caerffynnon Chwefror 2026

Caerffynnon Surgery Appointment and Telephone Data

February 2026

New online request system

To make it easier for patients to contact the surgery we are using a new online request system from Monday 9th of March 2026. Instead of waiting on the phone, you can now send us your request using the link below from 8am. This allows the clinical team to review your problem and direct you to the most appropriate person and appointment. How it works. 1) Click the link provided. 2) Fill in a short form explaining your request or symptoms. 3) The request is reviewed by the team. 4) We will contact you with the most appropriate appointment, advice, or next steps. If you cannot use the online system the reception team will be happy to help you complete the form. Thank you for understanding as we continue to improve access to the surgery.