DOLENNI DEFNYDDIOL | USEFUL LINKS
•
Betsi Cadwaladr University Health Board
•
Llais
•
Welsh Ambulance Service Trust
Meddygfa Caerffynnon Surgery © 2026 Website designed and maintained by H G Web Designs
Newyddion - News
01341 422431
enquiries.w94036@wales.nhs.uk
Derbynfa / Reception: 8:00 - 18:30
Springfield Street
Dolgellau, Gwynedd
Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa
Caerffynnon Mai 2026
Caerffynnon Surgery Appointment and Telephone Data
May 2026
Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa =769
Galwadau ffôn a atebwyd o fewn 2 funud = 679
E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL =372
Tecstiau wedi'i anfon/derbyn = 150
Apwyntiadau gyda phob clinigwr yn y feddygfa = 876
Apwyntiadau na fynychwyd, na cafodd ei canslo =65
Cleifion a atgyfeiriwyd i Uwch Ofal = 121
Tystysgrifau Meddygol = 36
Eitemau meddyginiaeth a ddosberthir =1947
Incoming telephone calls dealt with by the reception team = 769
Telephone calls dealt with within 2 minutes = 679
Emails received including e-consults and MHOL 372
Text sent/received = 150
Appointments with all clinicians in the practice = 876
Patient who did not attend or cancel their appointment = 65
Patients referred to Secondary Care = 121
Medical Certificates Issues = 36
Medication items dispensed = 1947
Message from the Practice
Like many GP practices across Wales, we are experiencing very high-volume demand alongside staff shortages. This has unfortunately led to longer waiting times on the telephone, particularly during busy periods. Our aim is to make it easier for you and your family to get the right help at the right time from the right person. To help improve this we will be using an online service for patient appointments and triage. This means you can contact us online during opening hours, a clinician will review your request and decide the safest and quickest next step, this will include advice from a clinician, a telephone call or message from a clinician or be offered a face-to-face appointment. We will update you when these changes are implemented. You can still speak to the receptionist, and the receptionists will help you complete forms either in the surgery or on the phone. Urgent problems will continue to be prioritised, and home visits will still be arranged when appropriate. This benefits you and your family with a faster response to urgent problems, reduced waiting times. Fewer unnecessary appointments, better use of the clinical team, more support for carers family and reduced travel for rural patients. We understand that change can take time to get used to and we appreciate your patience as we introduce this new system our priority remains providing safe, timely care for all our patients and we hope this new system will help us do that more effectively.
Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1911
Galwadau ffôn a atebwyd o fewn 2 funud = 1126
E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 136
Tecstiau wedi'i anfon/derbyn = 1097
Apwyntiadau gyda phob clinigwr yn y feddygfa = 1093
Apwyntiadau na fynychwyd, na cafodd ei canslo = 190
Cleifion a atgyfeiriwyd i Uwch Ofal = 103
Tystysgrifau Meddygol = 49
Eitemau meddyginiaeth a ddosberthir = 2053
Incoming telephone calls dealt with by the reception team = 1911
Telephone calls dealt with within 2 minutes = 1126
Emails received including e-consults and MHOL 136
Text sent/received = 1097
Appointments with all clinicians in the practice = 1093
Patient who did not attend or cancel their appointment = 190
Patients referred to Secondary Care = 103
Medical Certificates Issues = 49
Medication items dispensed = 2053
Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa
Caerffynnon Chwefror 2026
Caerffynnon Surgery Appointment and Telephone Data
February 2026
New online request system
To make it easier for patients to contact the surgery we are using a new online request system from Monday 9th of March 2026. Instead of waiting on the phone, you can now send us your request using the link below from 8am. This allows the clinical team to review your problem and direct you to the most appropriate person and appointment. How it works. 1) Click the link provided. 2) Fill in a short form explaining your request or symptoms. 3) The request is reviewed by the team. 4) We will contact you with the most appropriate appointment, advice, or next steps. If you cannot use the online system the reception team will be happy to help you complete the form. Thank you for understanding as we continue to improve access to the surgery.Online request system
We are delighted to announce that our new online request system is now live.
Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1888
Galwadau ffôn a atebwyd o fewn 2 funud = 1404
E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL = 21
Tecstiau wedi'i anfon/derbyn = 327
Apwyntiadau gyda phob clinigwr yn y feddygfa = 1070
Apwyntiadau na fynychwyd, na cafodd ei canslo = 181
Cleifion a atgyfeiriwyd i Uwch Ofal = 155
Tystysgrifau Meddygol = 44
Eitemau meddyginiaeth a ddosberthir =1960
Accurx Cyflwyno ar lein 410
Incoming telephone calls dealt with by the reception team = 1888
Telephone calls dealt with within 2 minutes = 1404
Emails received including e-consults and MHOL 21
Text sent/received = 327
Appointments with all clinicians in the practice = 1070
Patient who did not attend or cancel their appointment = 181
Patients referred to Secondary Care = 155
Medical Certificates Issues = 44
Medication items dispensed = 1960
Accurx online submission 410
Gwybodaeth Apwyntiad a Gwybodaeth Ffôn Meddygfa
Caerffynnon Mawrth 2026
Caerffynnon Surgery Appointment and Telephone Data
March 2026
May News from Caerffynnon Surgery.
The surgery will be closed on both bank holidays in May. May the 4th and 25th any GP emergencies please call 111. We are commencing the covid and RSV vaccinations with clinics running in May and June. Eligible patients will receive an invite via letter within the next few weeks, some of you may have already received them. We look forward to seeing you in clinic. The new ANP has now jointed the surgery, and I would like you all to welcome Sarah to the team. Sarah is a very experienced Advanced Nurse Practitioner and has began meeting patients at the surgery. We also have Nicola Marsh returning to her role as Deputy Manager Nicky returns to the team in May. Great to have Nicky back with the team. I am pleased to say that the figures for patients not attending appointments have dropped to 99 patients not attending appointments which has halved from previous months. A good achievement please try to inform the surgery if you cannot attend an appointment, it helps us to help you. Car parking remains an issue and with summer coming can we please be mindful that the spaces are for patients attending surgery only. Your help with parking is very much appreciated. Kind Regards, Jayne Davies, Practice Manager
Rydym yn falch o roi gwybod i gleifion, bydd gwasanaeth ceisiadau ar-lein AccuRx yn
ail-gychwyn o ddydd Llun, Mehefin 1af. Drwy ddefnyddio AccuRx gall cleifion
gyflwyno ceisiadau meddygol a gweinyddol ar-lein heb orfod ffonio'r feddygfa. Mae
llawer o'n cleifion yn gweld bod y gwasanaeth hwn yn ffordd fwy amserol a chyfleus
o gysylltu ag un o'r clinigwyr yn y Feddygfa.
Amseroedd Ymateb
Ar gyfer ceisiadau a gyflwynir ar-lein cyn 11.00yb, ein nod yw adolygu ac ymateb i'r
cais ar yr un diwrnod gwaith. Ceisiadau a gyflwynir ar ôl 11.00yb, ein nod yw adolygu
ac ymateb o fewn 24 awr gwaith.
Angen help i lenwi ffurflen?
Bydd ein tîm derbynfa yn parhau i ateb galwadau ffôn fel arfer a byddant yn hapus i
gynorthwyo unrhyw gleifion sydd angen cymorth i gael mynediad at y ffurflenni ar-
lein neu eu llenwi. Gall cleifion sydd ddim yn gallu defnyddio'r gwasanaeth ar-lein
barhau i gysylltu â'r feddygfa dros y ffôn lle fydd ein tîm yn sicrhau bod ganddynt
fynediad at y gefnogaeth sydd ei hangen arnynt.
Gobeithiwn bydd y gwasanaeth hwn yn darparu ffordd fwy cyfleus i gleifion gysylltu
â'r feddygfa ac yn ein helpu i gyfeirio ceisiadau at yr aelod mwyaf priodol o'r tîm cyn
gynted â phosibl.
Diolch am eich cefnogaeth a'ch cydweithrediad.
We are pleased to let patients know that AccuRx online request service will be
restarting from Monday June 1st. By using AccuRx patients can submit medical and
administrative requests online without needing to telephone the surgery. Many of
our patients find this service to be a more timely and convenient way of contacting
one of the clinicians at the Surgery.
Response Times
For Requests submitted online before 11. 00 am our aim is to review and respond to
the request on the same working day. Requests submitted after 11.00 am we aim to
review and respond within 24 working hours.
Need help completing a form?
Our reception team will continue to answer telephone calls as normal and will be
happy to assist any patients who need support accessing or completing the online
forms. Patients who are unable to use the online service can still contact the surgery
by telephone where our team will ensure they have access to the support they need.
We hope this service will provide a more convenient way for patients to contact the
surgery and help us direct requests to the most appropriate member of the team as
quickly as possible.
Thank you for your support and cooperation.
Ail gychwyn system AccuRx o Mehefin 1af
AccuRx online request restarting from June 1st
DOLENNI DEFNYDDIOL | USEFUL LINKS
•
Betsi Cadwaladr University Health Board
•
Llais
•
Welsh Ambulance Service Trust
Meddygfa Caerffynnon Surgery © 2026
Website designed and maintained by H G Web Designs
Newyddion - News
01341 422431
enquiries.w94036@wales.nhs.uk
Derbynfa / Reception: 8:00 - 18:30
Springfield Street
Dolgellau, Gwynedd
Gwybodaeth Apwyntiad a Gwybodaeth
Ffôn Meddygfa Caerffynnon Mai 2026
Caerffynnon Surgery Appointment and
Telephone Data May 2026
Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa =769
Galwadau ffôn a atebwyd o fewn 2 funud = 679
E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL
=372
Tecstiau wedi'i anfon/derbyn = 150
Apwyntiadau gyda phob clinigwr yn y feddygfa = 876
Apwyntiadau na fynychwyd, na cafodd ei canslo =65
Cleifion a atgyfeiriwyd i Uwch Ofal = 121
Tystysgrifau Meddygol = 36
Eitemau meddyginiaeth a ddosberthir =1947
Incoming telephone calls dealt with by the reception team =
769
Telephone calls dealt with within 2 minutes = 679
Emails received including e-consults and MHOL 372
Text sent/received = 150
Appointments with all clinicians in the practice = 876
Patient who did not attend or cancel their appointment = 65
Patients referred to Secondary Care = 121
Medical Certificates Issues = 36
Medication items dispensed = 1947
Message from the Practice
Like many GP practices across Wales, we are experiencing very high-volume demand alongside staff shortages. This has unfortunately led to longer waiting times on the telephone, particularly during busy periods. Our aim is to make it easier for you and your family to get the right help at the right time from the right person. To help improve this we will be using an online service for patient appointments and triage. This means you can contact us online during opening hours, a clinician will review your request and decide the safest and quickest next step, this will include advice from a clinician, a telephone call or message from a clinician or be offered a face-to-face appointment. We will update you when these changes are implemented. You can still speak to the receptionist, and the receptionists will help you complete forms either in the surgery or on the phone. Urgent problems will continue to be prioritised, and home visits will still be arranged when appropriate. This benefits you and your family with a faster response to urgent problems, reduced waiting times. Fewer unnecessary appointments, better use of the clinical team, more support for carers family and reduced travel for rural patients. We understand that change can take time to get used to and we appreciate your patience as we introduce this new system our priority remains providing safe, timely care for all our patients and we hope this new system will help us do that more effectively.
Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1911
Galwadau ffôn a atebwyd o fewn 2 funud = 1126
E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL =
136
Tecstiau wedi'i anfon/derbyn = 1097
Apwyntiadau gyda phob clinigwr yn y feddygfa = 1093
Apwyntiadau na fynychwyd, na cafodd ei canslo = 190
Cleifion a atgyfeiriwyd i Uwch Ofal = 103
Tystysgrifau Meddygol = 49
Eitemau meddyginiaeth a ddosberthir = 2053
Incoming telephone calls dealt with by the reception team =
1911
Telephone calls dealt with within 2 minutes = 1126
Emails received including e-consults and MHOL 136
Text sent/received = 1097
Appointments with all clinicians in the practice = 1093
Patient who did not attend or cancel their appointment = 190
Patients referred to Secondary Care = 103
Medical Certificates Issues = 49
Medication items dispensed = 2053
Gwybodaeth Apwyntiad a Gwybodaeth
Ffôn Meddygfa Caerffynnon Chwefror
2026
Caerffynnon Surgery Appointment and
Telephone Data February 2026
New online request system
To make it easier for patients to contact the surgery we are using a new online request system from Monday 9th of March 2026. Instead of waiting on the phone, you can now send us your request using the link below from 8am. This allows the clinical team to review your problem and direct you to the most appropriate person and appointment. How it works. 1) Click the link provided. 2) Fill in a short form explaining your request or symptoms. 3) The request is reviewed by the team. 4) We will contact you with the most appropriate appointment, advice, or next steps. If you cannot use the online system the reception team will be happy to help you complete the form. Thank you for understanding as we continue to improve access to the surgery.Online request system
We are delighted to announce that our new online request system is now live.
Galwadau ffôn a dderbyniwyd gan dîm y dderbynfa = 1888
Galwadau ffôn a atebwyd o fewn 2 funud = 1404
E-byst a dderbyniwyd gan gynnwys e-ymgynghori ac FIAL =
21
Tecstiau wedi'i anfon/derbyn = 327
Apwyntiadau gyda phob clinigwr yn y feddygfa = 1070
Apwyntiadau na fynychwyd, na cafodd ei canslo = 181
Cleifion a atgyfeiriwyd i Uwch Ofal = 155
Tystysgrifau Meddygol = 44
Eitemau meddyginiaeth a ddosberthir =1960
Accurx Cyflwyno ar lein 410
Incoming telephone calls dealt with by the reception team =
1888
Telephone calls dealt with within 2 minutes = 1404
Emails received including e-consults and MHOL 21
Text sent/received = 327
Appointments with all clinicians in the practice = 1070
Patient who did not attend or cancel their appointment = 181
Patients referred to Secondary Care = 155
Medical Certificates Issues = 44
Medication items dispensed = 1960
Accurx online submission 410
Gwybodaeth Apwyntiad a Gwybodaeth
Ffôn Meddygfa Caerffynnon Mawrth
2026
Caerffynnon Surgery Appointment and
Telephone Data March 2026
May News from Caerffynnon
Surgery.
The surgery will be closed on both bank holidays in May. May the 4th and 25th any GP emergencies please call 111. We are commencing the covid and RSV vaccinations with clinics running in May and June. Eligible patients will receive an invite via letter within the next few weeks, some of you may have already received them. We look forward to seeing you in clinic. The new ANP has now jointed the surgery, and I would like you all to welcome Sarah to the team. Sarah is a very experienced Advanced Nurse Practitioner and has began meeting patients at the surgery. We also have Nicola Marsh returning to her role as Deputy Manager Nicky returns to the team in May. Great to have Nicky back with the team. I am pleased to say that the figures for patients not attending appointments have dropped to 99 patients not attending appointments which has halved from previous months. A good achievement please try to inform the surgery if you cannot attend an appointment, it helps us to help you. Car parking remains an issue and with summer coming can we please be mindful that the spaces are for patients attending surgery only. Your help with parking is very much appreciated. Kind Regards, Jayne Davies, Practice Manager
Rydym yn falch o roi gwybod i gleifion, bydd gwasanaeth
ceisiadau ar-lein AccuRx yn ail-gychwyn o ddydd Llun,
Mehefin 1af. Drwy ddefnyddio AccuRx gall cleifion gyflwyno
ceisiadau meddygol a gweinyddol ar-lein heb orfod ffonio'r
feddygfa. Mae llawer o'n cleifion yn gweld bod y gwasanaeth
hwn yn ffordd fwy amserol a chyfleus o gysylltu ag un o'r
clinigwyr yn y Feddygfa.
Amseroedd Ymateb
Ar gyfer ceisiadau a gyflwynir ar-lein cyn 11.00yb, ein nod yw
adolygu ac ymateb i'r cais ar yr un diwrnod gwaith. Ceisiadau
a gyflwynir ar ôl 11.00yb, ein nod yw adolygu ac ymateb o
fewn 24 awr gwaith.
Angen help i lenwi ffurflen?
Bydd ein tîm derbynfa yn parhau i ateb galwadau ffôn fel
arfer a byddant yn hapus i gynorthwyo unrhyw gleifion sydd
angen cymorth i gael mynediad at y ffurflenni ar-lein neu eu
llenwi. Gall cleifion sydd ddim yn gallu defnyddio'r
gwasanaeth ar-lein barhau i gysylltu â'r feddygfa dros y ffôn
lle fydd ein tîm yn sicrhau bod ganddynt fynediad at y
gefnogaeth sydd ei hangen arnynt.
Gobeithiwn bydd y gwasanaeth hwn yn darparu ffordd fwy
cyfleus i gleifion gysylltu â'r feddygfa ac yn ein helpu i
gyfeirio ceisiadau at yr aelod mwyaf priodol o'r tîm cyn
gynted â phosibl.
Diolch am eich cefnogaeth a'ch cydweithrediad.
We are pleased to let patients know that AccuRx online
request service will be restarting from Monday June 1st. By
using AccuRx patients can submit medical and administrative
requests online without needing to telephone the surgery.
Many of our patients find this service to be a more timely and
convenient way of contacting one of the clinicians at the
Surgery.
Response Times
For Requests submitted online before 11. 00 am our aim is to
review and respond to the request on the same working day.
Requests submitted after 11.00 am we aim to review and
respond within 24 working hours.
Need help completing a form?
Our reception team will continue to answer telephone calls
as normal and will be happy to assist any patients who need
support accessing or completing the online forms. Patients
who are unable to use the online service can still contact the
surgery by telephone where our team will ensure they have
access to the support they need.
We hope this service will provide a more convenient way for
patients to contact the surgery and help us direct requests to
the most appropriate member of the team as quickly as
possible.
Thank you for your support and cooperation.
Ail gychwyn system AccuRx o Mehefin
1af
AccuRx online request restarting from
June 1st
